Cycle collection following Service & Repair / training – Terms & Conditions

The following terms and conditions apply when booking your bike in to one of our Workshops for service and/or repair, be that through our online booking tool on this website or in person at one of our Cycle Hubs. These also apply where, at your request, we have agreed to store your bike at the Cycle Hub for the duration of a multi-day Cycle training course or event that you are attending.

Like a lot of bike repair centres, we have to manage our limited workshop and storage space carefully and for this reason we ask that you collect your bike promptly following its service and/or repair, or at the end of your training course if we’ve agreed to store your bike for the course duration. In any event, we encourage you to talk to us if for whatever reason you are unable to collect your bike within a reasonable time frame following us notifying you of it being ready to collect. The following applies unless we have agreed alternative arrangements, and these are noted in our correspondence with you on a quotation / email / by text:

In these terms and conditions:

(a) “we” means Watford Cycle Hub Ltd (and “us and “our” should be construed accordingly);
(b) “you” means our customer or prospective customer under these terms and conditions (and “your” should be construed accordingly);
(c) “booking” means a booking in respect of Cycle Hub Service & Repair, which may be made by you using our online booking system or in person at one of our Cycle Hubs;
(d) “ready to collect” is the date on which your cycle is ready for collection following service, repair or a temporary storage agreement between you and us to store your cycle for the duration of a multi-day training fixture or event.

DayAction
Ready to collectWhen your bike is ready to collect, we will call you on the telephone number you gave us when you made the booking to advise you. If your bike is stored at the Cycle Hub for the duration of your training course, the ‘Ready to collect’ date is the last scheduled day of your course.
Ready to collect + 3 working days*We will follow up with a phone call, email (if address held) and text message to try and reach you 3 days later
* Cycle Hub working days – days on which we’re closed are not counted for this initial follow-up call.
Ready to collect + 7 daysWe will email / text you stating that storage charges of £2 per day will apply from day 8 until collection.
Ready to collect + 14 daysWe will attempt to contact you again using phone / email / text
Ready to collect + 21 daysWe will attempt to contact you again using phone / email / text
Ready to collect + 28 daysWe will email and text you stating that this is the final attempt to contact you and advise that, if contact is not made within 90 days of the initial Ready to collect notification, we reserve the right to take whatever action we deem necessary to recover our costs incurred.
Ready to collect + 90 daysYour bike will be taken in-house as a donation and may be resold to recover our costs, including but not limited to: the labour and parts costs incurred in servicing / repairing your bike and the accrued storage fees as detailed above.

Last updated 04/01/2020