COVID-19 – Information about Cycle Hub services and opening hours

Dear Cyclists, Volunteers and Friends

It’s fair to say that we’re all facing unprecedented times with the COVID-19 Coronavirus pandemic and, like you, we’re considering the changes we have to make to day-to-day life to adapt and protect ourselves, our families and the vulnerable.

Here at the Cycle Hubs, we’ve been following the news and in particular the guidance issued, and we’ve had to make some changes that are likely to remain in place for the next few months. We’ve detailed the changes below for your reference. You will have seen that all non-essential retail outlets are to close but that bicycle shops are currently an exemption from this.

The initial measures, outlined during the Prime Minister’s announcement on 23rd March, will be in place for 3 weeks, during which time the industry will continue to lobby the Government that access to bicycle shops is critical to the delivery of essential worker transport as well as providing the ideal solution for safe and healthy exercise.

Cycle Hub opening hours

Like many small businesses, we’re following the government guidelines and directives as they are issued and responding accordingly. We will endeavour to stay open but there may be the need to adapt as the situation develops. We will communicate any changes to the operation via social media and our website https://watfordcyclehub.org.uk/ (this covers all Cycle hub sites). Cycle parts and accessories are still available to purchase however to reduce handling, we’ll collect the items from the shelves for you.

At our Watford site, we’re still on track to move into the new building at the beginning of April although a grand opening celebration will be held at a more appropriate time when we can enjoy it with all our supporters and friends.

Workshop Servicing & Repairs

Subject to evolving government and industry directives and guidance, we are intending to maintain our existing workshop services as much as possible. Should anything change in this regard we will let our customer base know via social media and the website.

If you are fit and well, you are welcome to bring your bike in for servicing and collect it when ready. If you are currently self-isolating we hope all goes well for you but would ask that you don’t visit us until that self-isolation period is over.

We ask that you telephone your Cycle Hub and make an appointment rather than turn up; this will confirm that we’re available to help you, we will be expecting you and will mean that you don’t place yourself at unnecessary risk by making a wasted trip out. Telephone numbers and any changes to opening hours can be found on our website. Priority access will be given to ‘key workers’ with the relevant ID / proof of entitlement.

Whilst at the Cycle Hub you should expect to be asked to observe the current social distancing guidelines and we may ask you to leave your bike outside so we can complete admin details ‘at an appropriate distance’

If we currently have your bike at one of our Cycle Hubs, don’t worry – it’s business as usual for the moment. If the situation changes we will contact you personally to talk through any implications and next steps.

Training

Kids ‘Learn 2 Ride’ – Easter holiday courses are cancelled.

Bikeability courses – Cancelled by Herts County Council until further notice.

For those that have already booked and paid we’d like to offer you either:
• first refusal on course places when they next become available or
• a full refund of the course fees:

Next steps:
• Forward the confirmation of booking (email) to info@hertscyclehubs.org.uk if you have it along with your preference for first refusal of next available courses or refund.
or
• Parent’s name and participant’s name, course title dates and times and if you’d like a refund, your bank sort code and account number (or telephone number so that we can call you and get these)

Rides and Cycle Hire

In-line with the communication from British Cycling earlier this week: all Guided, Breeze and Go-Ride activities have been suspended until June 30th, though anticipate this to be for a longer period, as these are considered non-essential group gatherings in the context of the pandemic. You can read more about this on the British Cycling website.

Whilst organised rides are not being run at this time, this doesn’t currently prohibit you from riding solo and with members of your household, in-line with the latest government directives. In order to minimise the risk of viral transmission, we are not offering Cycle Hire services at the present time.

If you’d like some ideas about local routes you can enjoy, should it be appropriate to leave your home, please contact at info@hertscyclehubs.org.uk and we’ll be happy to help. (Please do not call a Cycle Hub as we have an off-site, independent team that will help with regards to suggested routes).